After-hours enquiry9:42 PM
New patient — knee
GP referral in hand · requested earliest consultation
Booked — Tue 9:15 AMPractice automation · Australia
The practice runs.You focus on patients.
Alchemiq brings modern software and AI to the operational side of Australian specialist practices — the calls, the bookings, the referrals, the admin that quietly costs you patients and hours. We start where it’s felt most: a front desk that never misses a call. Built to Australian medical standards, onshore and compliant from day one.
Onshore · Privacy Act compliant · Human oversight
The problem
Every missed call is a patient who called someone else.
In a specialist practice, a single consultation is worth hundreds — and the procedure behind it, thousands. Yet calls go to voicemail during theatre, after 5pm, and whenever the front desk is already on another line. Patients with a referral in hand don’t wait. They call the next name on the list.
Your team isn’t the problem; there are only so many hands at the desk. That’s the gap Alchemiq closes — and it’s only the first of many.
How it works
A partner that works quietly alongside your practice.
We begin with your phones — the most immediate drain on your team — and expand from there as we take more of the operational load off their hands.
It answers.
Every call, instantly — 24/7, in a natural Australian voice. No hold music, no voicemail.
It understands.
It captures the patient’s details, checks whether they have a referral, and triages urgency — routine, priority, or genuine emergency, handled appropriately.
It books.
It checks real availability and books the consultation straight into your system, then notifies your practice manager. You wake up to appointments, not missed-call notifications.
From there, the same partnership extends deeper — into referral processing, patient communication, and the manual admin that shouldn’t need a human at all.
Compliance
Built for the standards medical practices are held to.
Patient data never leaves Australian servers. All processing runs onshore in compliance with the Privacy Act and the Australian Privacy Principles, with AES-256 encryption in transit and at rest, and a strict zero-retention policy — your patients’ information is never used to train AI models. And Alchemiq only ever drafts and books; a human always has final oversight. No automated clinical decisions, ever.
Data residency
Onshore Australian data, always
Privacy
Privacy Act & APP compliant
Security
AES-256 encryption, zero-retention
Oversight
Human oversight on everything
See what your practice is missing.
We’re partnering with a small number of specialist practices to prove the difference — starting with a 30-day pilot, no long-term commitment. Book a short call and we’ll show you exactly what it captures.